If you haven't seen movement on your tracking page in over 7 business days from the last update, please email Service@Sherpani.com with the following information. Our team will review your information so that they can further assist you and provide y

If you haven&apos;t seen movement on your tracking page in over 7 business days from the last update, please email <a href="mailto:Service@Sherpani.com">Service@Sherpani.com</a> with the following information.&#xA0;<ul style="list-style-type: disc;"><li>Your name</li><li>The email address used to place the order</li><li>Order Number&#xA0;</li></ul>Our team will review your information so that they can further assist you and provide you with the next steps!&#xA0;

My package is missing!

If you haven&apos;t seen movement on your tracking page in over 7 business days from the last update, please email <a href="mailto:Service@Sherpani.com">Service@Sherpani.com</a> with the following information.&#xA0;<ul style="list-style-type: disc;"><li>Your name</li><li>The email address used to place the order</li><li>Order Number&#xA0;</li></ul>Our team will review your information so that they can further assist you and provide you with the next steps!&#xA0;

My order has no tracking updates!

We are so sorry that this has happened, and we are happy to help make this right! Please send us an email to service@sherpani.com with the following information:. Our team will review your information and then can further assist you with the next ste

We are so sorry that this has happened, and we are happy to help make this right! Please send us an email to <a href="mailto:service@sherpani.com">service@sherpani.com</a> with the following information:&#xA0;<ul style="list-style-type: disc;"><li>Your name&#xA0;</li><li>The email used to place the order&#xA0;</li><li>Order number&#xA0;</li><li>A photo of the damaged item(s)</li></ul>Our team will review your information and then can further assist you with the next steps.&#xA0;

My order arrived damaged!

Our Lifetime Warranty covers the workmanship and materials against defects for the product's entire life cycle. If the warranty covers the product during this period, we will repair or replace it at our discretion. Contents of your bag, clothing, nor

<h4 id="limited-lifetime-warranty">Limited Lifetime Warranty&#xA0;</h4>Our Lifetime Warranty covers the workmanship and materials against defects for the product&apos;s entire life cycle. If the warranty covers the product during this period, we will repair or replace it at our discretion. Contents of your bag, clothing, normal wear and tear, abuse, and cosmetic wear are excluded from the warranty. &quot;Lifetime&quot; is defined as the normal lifetime of the product, not the purchaser&apos;s lifetime (the product&apos;s lifetime is usually one year after the product has been discontinued or is obsolete.)Sherpani can only warranty products purchased directly from Sherpani, and you may be asked for proof of purchase. If you purchased your bag from another retailer or website, you must return your bag to that retailer. They may have their own policies to deal with damaged products and, therefore, should remedy the problem.We cannot offer our warranty to products purchased through re-sale and second-hand websites and stores.&#xA0;<hr><h4 id="warranty-claims">Warranty Claims</h4> To submit a Warranty claim, please email&#xA0;<a href="mailto:Warranty@sherpani.com" style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; color: #4a6ee0;" target="_blank">Warranty@sherpani.com</a>&#xA0;with the following information: <ol style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><li style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: decimal; font-size: 16px;">An image of the bag in its entirety</li><li style="color: rgb(14, 16, 26); background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: decimal; font-size: 16px;">A photo of the damaged area(s) on the bag</li></ol> All claims will be responded to within 2 business days. If we have determined the Sherpani product is defective, we will issue an online gift card equal to the value of the faulty bag so you can select an equivalently priced replacement bag. The gift card will expire after 60 days from the issue date. We will ship a replacement piece if we can replace the defective part of the bag. <hr><h4 id="more-warranty-details">More Warranty Details&#xA0;</h4>&#xA0;We build our products to last over extended use periods, but everything inevitably wears out. Fabrics and moving parts deteriorate, fade, and wear out over time. All bags will suffer from differing degrees of wear-and-tear, depending upon use. Bags used by a traveling salesperson will, in comparison, degrade faster than bags used by someone who travels 1 to 2 times a year.Taking care of your products will ensure a longer life for your bag. Use your best judgment when assessing whether your product will likely be covered under our warranty. It may be time to replace it. We will cover your product against defects and malfunction until it has been used and worn out beyond reasonable repair.This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over an extended time and use. Accidents, improper care, and negligence are excluded. &quot;Normal&quot; wear and tear is caused by the expected use of the bag over an extended time. A few factors determine the end of a product&apos;s &quot;life&quot;: (1) Fabric: fabric makes up 90% of most Sherpani products. If the material is discolored, degraded, de-laminated, or deteriorated, we may determine this to be the end of a product&apos;s life. (2) If a significant component fails due to years of use (such as a handle, wheel, strap, or zipper), we may deem the product to have met its complete life cycle.Defects in materials or workmanship are covered for the practical lifetime of the product. Materials refer to zippers, buckles, fabrics, etc. Workmanship refers to seams and construction. Our warranty does not cover damage such as rips, tears, abrasions or UV degradation, misuse, neglect, or airport damage.

Order & Product Issues

My package is missing!

My order has no tracking updates!

My order arrived damaged!

Do your bags come with a warranty?