If you haven't seen movement on your tracking page in over 7 business days from the last update, please email Service@Sherpani.com with the following information. Our team will review your information so that they can further assist you and provide y

If you haven&apos;t seen movement on your tracking page in over 7 business days from the last update, please email <a href="mailto:Service@Sherpani.com">Service@Sherpani.com</a> with the following information.&#xA0;<ul style="list-style-type: disc;"><li>Your name</li><li>The email address used to place the order</li><li>Order Number&#xA0;</li></ul>Our team will review your information so that they can further assist you and provide you with the next steps!&#xA0;

My package is missing!

If you haven&apos;t seen movement on your tracking page in over 7 business days from the last update, please email <a href="mailto:Service@Sherpani.com">Service@Sherpani.com</a> with the following information.&#xA0;<ul style="list-style-type: disc;"><li>Your name</li><li>The email address used to place the order</li><li>Order Number&#xA0;</li></ul>Our team will review your information so that they can further assist you and provide you with the next steps!&#xA0;

My order has no tracking updates!

We are so sorry that this has happened, and we are happy to help make this right! Please send us an email to service@sherpani.com with the following information:. Our team will review your information and then can further assist you with the next ste

We are so sorry that this has happened, and we are happy to help make this right! Please send us an email to <a href="mailto:service@sherpani.com">service@sherpani.com</a> with the following information:&#xA0;<ul style="list-style-type: disc;"><li>Your name&#xA0;</li><li>The email used to place the order&#xA0;</li><li>Order number&#xA0;</li><li>A photo of the damaged item(s)</li></ul>Our team will review your information and then can further assist you with the next steps.&#xA0;

My order arrived damaged!

Click here to open up a chat with one of our team members!

Can't find the answer to your question? Send us an email!

Go Back to Sherpani.com

sherpani

Find answers to questions about Order and Product Issues

Order & Product Issues

Do I need to be an Amazon Prime member to Buy with Prime?

What is Buy with Prime and how does it work?

How do I make a purchase using Buy with Prime?

Can I use a discount code on my Buy with Prime order?

Can I use a Gift Card on my Buy with Prime order?

How long does it take to receive my refund for a returned product?

Buy with Prime

When will my order arrive?

Where do you ship?

Will I be charged extra taxes after my order clears customs?

How are taxes and duties calculated?

How much does shipping cost?

Delivery & Shipping

What is your return and exchange policy?

Start a Return

What items are final sale?

How do I return an item I purchased through Buy with Prime?

Returns & Exchanges

How do I get free shipping?

Where is my discount code?

How can I get a discount?

How do I redeem my discount code or gift card?

My discount code isn't working!

Can I get a price adjustment?

Can I use multiple discounts?

Gift Cards FAQs

Payments & Discounts

Fearless Lifetime Warranty

How do I clean my bag?

Product Care & Warranty

Restricted Substances List (RSL) and Product Safety Manual

Sherpani Partnership Guidelines Confirmation

Sherpani Diversity and Inclusion Statement

Cultural Representation and Appropriation Policy

Social Compliance

Holiday Shipping and Returns

Holiday FAQ

Wholesale & Corporate Gifting