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Find answers to questions regarding Sherpani's shipping, returns, warranty, exchanges, and more! 

Sherpani Help Center

Do I need to be an Amazon Prime member to Buy with Prime?

What is Buy with Prime and how does it work?

How do I make a purchase using Buy with Prime?

Can I use a discount code on my Buy with Prime order?

Can I use a Gift Card on my Buy with Prime order?

How long does it take to receive my refund for a returned product?

Buy with Prime

When will my order arrive?

Where do you ship?

Will I be charged extra taxes after my order clears customs?

How are taxes and duties calculated?

How much does shipping cost?

Delivery & Shipping

What is your return and exchange policy?

Start a Return

What items are final sale?

How do I return an item I purchased through Buy with Prime?

Returns & Exchanges

My package is missing!

My order has no tracking updates!

My order arrived damaged!

Order & Product Issues

How do I get free shipping?

Where is my discount code?

How can I get a discount?

How do I redeem my discount code or gift card?

My discount code isn't working!

Can I get a price adjustment?

Can I use multiple discounts?

Gift Cards FAQs

Payments & Discounts

Fearless Lifetime Warranty

How do I clean my bag?

Product Care & Warranty

Restricted Substances List (RSL) and Product Safety Manual

Sherpani Partnership Guidelines Confirmation

Sherpani Diversity and Inclusion Statement

Cultural Representation and Appropriation Policy

Social Compliance

Holiday Shipping and Returns

Holiday FAQ

Wholesale & Corporate Gifting

Find answers to questions about the Buy with Prime checkout option on our website

Find answers to questions about Delivery and Shipping

Find answers to questions about Returns and Exchanges

Find answers to questions about Order and Product Issues

Find answers to questions about Payments and Discounts

Find answers to questions about Product Care and Warranty

Find answers to questions about Sustainability and Manufacturing

Find answers to questions about Holiday season delivery, shipping, and returns

Learn more about Sherpani wholesale and corporate gifting opportunities.

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