Do your bags come with a warranty?Updated 2 years ago
Limited Lifetime Warranty
Our Lifetime Warranty covers the workmanship and materials against defects for the product's entire life cycle. If the warranty covers the product during this period, we will repair or replace it at our discretion. Contents of your bag, clothing, normal wear and tear, abuse, and cosmetic wear are excluded from the warranty. "Lifetime" is defined as the normal lifetime of the product, not the purchaser's lifetime (the product's lifetime is usually one year after the product has been discontinued or is obsolete.)
Sherpani can only warranty products purchased directly from Sherpani, and you may be asked for proof of purchase. If you purchased your bag from another retailer or website, you must return your bag to that retailer. They may have their own policies to deal with damaged products and, therefore, should remedy the problem.
We cannot offer our warranty to products purchased through re-sale and second-hand websites and stores.
Warranty Claims
To submit a Warranty claim, please email [email protected] with the following information:
- An image of the bag in its entirety
- A photo of the damaged area(s) on the bag
All claims will be responded to within 2 business days.
If we have determined the Sherpani product is defective, we will issue an online gift card equal to the value of the faulty bag so you can select an equivalently priced replacement bag. The gift card will expire after 60 days from the issue date. We will ship a replacement piece if we can replace the defective part of the bag.
More Warranty Details
We build our products to last over extended use periods, but everything inevitably wears out. Fabrics and moving parts deteriorate, fade, and wear out over time. All bags will suffer from differing degrees of wear-and-tear, depending upon use. Bags used by a traveling salesperson will, in comparison, degrade faster than bags used by someone who travels 1 to 2 times a year.
Taking care of your products will ensure a longer life for your bag. Use your best judgment when assessing whether your product will likely be covered under our warranty. It may be time to replace it. We will cover your product against defects and malfunction until it has been used and worn out beyond reasonable repair.
This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over an extended time and use. Accidents, improper care, and negligence are excluded. "Normal" wear and tear is caused by the expected use of the bag over an extended time. A few factors determine the end of a product's "life": (1) Fabric: fabric makes up 90% of most Sherpani products. If the material is discolored, degraded, de-laminated, or deteriorated, we may determine this to be the end of a product's life. (2) If a significant component fails due to years of use (such as a handle, wheel, strap, or zipper), we may deem the product to have met its complete life cycle.
Defects in materials or workmanship are covered for the practical lifetime of the product. Materials refer to zippers, buckles, fabrics, etc. Workmanship refers to seams and construction. Our warranty does not cover damage such as rips, tears, abrasions or UV degradation, misuse, neglect, or airport damage.