Fearless Lifetime Warranty. We pride ourselves on making products that last and understand that you have come to Sherpani as a conscious consumer looking for more. Our warranty policy is written with utmost respect to you and is based on a simple pri

Fearless Lifetime WarrantyWe pride ourselves on making products that last and understand that you have come to Sherpani as a conscious consumer looking for more. Our warranty policy is written with utmost respect to you and is based on a simple principle: if your Sherpani bag malfunctions or breaks, we will make it right.All Sherpani products come with our Fearless Lifetime Warranty. &quot;Lifetime&quot; refers to the lifetime of the product in question, not the purchaser&apos;s lifetime. A product&apos;s lifetime is determined by how long a product can reasonably expect to hold up, as well as how long the product is manufactured by Sherpani.How it Works<ol data-listchain="__List_Chain_101" start="1"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Email <a href="mailto:warranty@sherpani.com" style="color: rgb(0, 120, 215) !important; text-decoration: underline;">warranty@sherpani.com</a> to file a warranty claim. Please include two images in your email: an image of the product in its entirety and an image of the broken/defective area of the product.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Allow two business days for a response.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Our warranty team will work with you to make things right!</li></ol><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">In most cases, you will receive a virtual gift card to Sherpani.com for the amount required to replace the product in question.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">If your product has been updated to a new version, the virtual gift card will reflect the amount needed to purchase the updated version of the product.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">If your product has been discontinued, you will receive a virtual gift card to Sherpani.com for the amount of the original sale.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">In cases where a singular piece of your bag has malfunctioned (e.g. a detachable strap), we may attempt to replace the singular piece. As an eco-conscious business, we believe in exercising low-waste solutions whenever possible.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Proof of purchase may be required to file a warranty claim.</li></ul>What is Covered<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Any manufacturing error, such as a strap that was attached in the wrong place.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Breakage that occurred when the product was being used as intended and without excessive force.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">If you did not purchase your product directly through Sherpani but through one of our authorized retailers (e.g. Scheels, Cabelas), it is still covered by our warranty. However, the easiest way to resolve your warranty claim will be to contact that retailer directly. Should you need further assistance regarding warranty through a third-party retailer, contact us; we are happy to help.</li></ul>What is Not<ul style="margin-bottom: 0px; caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Aptos; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin-top: 0px; list-style-type: disc;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Sherpani cannot warranty products that were purchased second-hand through a social marketplace website (e.g. eBay, Poshmark).</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">While we are happy to back our products and correct manufacturing errors or breaks, our warranty does not cover everyday wear and tear. &quot;Wear and tear&quot; refers to damage inflicted on the product through forces that have nothing to do with the manufacturer (e.g. your dog chewed on your backpack). It is reasonably expected that products wear down over time and with usage. That said, we want to help your bag last as long as possible! Read our guide on the proper cleaning and care of Sherpani products.</li></ul>

Fearless Lifetime Warranty

How often should I wash my Sherpani Bag?. We recommend washing your Sherpani bag every six months to keep the fabric clean and fresh feeling. What do I need to clean my Sherpani Bag?. Tools:. Materials:. What’s the best way to clean my Sherpani Bag?.

How often should I wash my Sherpani Bag?We recommend washing your Sherpani bag every six months to keep the fabric clean and fresh feeling.&#xA0; What do I need to clean my Sherpani Bag?Tools:<ul style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">A small handheld vacuum or lint roller</li><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">Toothbrush</li><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">White cloth (to avoid color dye transfer to the bag)&#xA0;</li><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">Sink or tub</li></ul>Materials:<ul style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">Liquid dish detergent</li><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">Warm water</li><li style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt; list-style-type:disc;">Cotton swabs</li></ul> What&#x2019;s the best way to clean my Sherpani Bag?1. First, start by emptying the contents of your tote.Once you&#x2019;ve done this, it&#x2019;s time to break out the vacuum or the lint roller. Begin to lint roll or vacuum the entirety of the outside of the bag. Next, try your best to turn your tote inside out. It is easier if your bag is on the smaller side. Next, take your lint roller or vacuum and begin to vacuum or roll up any dust, crumbs, or dirt that may be lingering at the bottom of the bag.&#xA0; 2. Take your cloth and dampen it with warm water. We suggest you avoid having your bag against colored clothes when wet, as the dye may bleed. Take your cloth and wipe the entire bag down from top to bottom. Take your time, and be sure to dampen evenly across the bag.&#xA0; 3. Time to tackle the stains! Examine your bag and pinpoint the areas where stains remain. Create a soap solution with a few drops of dishwasher soap and warm water. Dip the white cloth into the solution and blot the stained areas. Stubborn stains? Take your toothbrush, dip it into the soapy solution and begin to scrub. This should get out the peskiest of stains! Rinse your white cloth and dampen it with warm water. Finish by wiping down your bag and removing any remaining soap residue.&#xA0; 4. Onto the hardware! Create a solution with mild soap and warm water. Dip your cotton swab or cloth into the solution. Rub the swab or cloth on any hardware that needs some shine. After, wipe down the hardware with water to remove any soap residue. Your hardware will be looking good as new! 5. Let your bag take some much-needed TLC by letting it air dry. Avoid drying your bag in direct sunlight, which can cause the color to fade. Pro Tip- stuff with plain, undyed tissue paper to help the bag hold its shape while drying.&#xA0;

Product Care & Warranty

Fearless Lifetime Warranty

How do I clean my bag?