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Holiday Shipping and ReturnsUpdated 8 months ago

When is the last day to order for guaranteed by December 24th?

Orders placed by December 8th are guaranteed by December 24th. Please note that orders placed after this date may still arrive by the 24th, but it is not guaranteed.

International orders to Canada must be placed by November 22nd by 1pm MST for guaranteed delivery by the 24th.  

International orders to Australia and Japan must be placed by November 14th by 1pm MST for guaranteed delivery by the 24th.

Our delivery guarantee does not apply to service interruptions or failures caused by events outside of Sherpani’s control (including, for example, weather delays or delivery interruptions that carriers may face).  

What is your Holiday return policy?

Purchases 11/1/2023-12/24/2023: Items may be returned by 1/31/2024 for a refund to your original payment method when returned in original condition with the tags attached. Any returns received after this date will be issued a Sherpani gift card.

Any products discounted 40% or more or marked Final Sale cannot be returned. All Buy One, Get One purchases are final sale. We do not offer partial returns on our luggage bundles. All international orders are final sale. 

To request a return label, you’ll need your order number and email address used when the order was placed. You can request a return label here. 

How long does shipping typically take?

Our standard shipping takes between 7-12 business days. If your order is eligible for expedited shipping, you will be shown these options and delivery times at checkout. 

Please note that all luggage and luggage bundles are shipped with standard shipping, and we cannot offer expedited shipping for these products.

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